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New Management Firm Named to Operate Queen Mary

Source: Long Beach Business Journal
LONG BEACH (August 12, 2009)

New Management Firm Named To Operate Queen Mary

The Business Journal has learned that New York-based Delaware North Companies has been named to oversee the daily operations of the Queen Mary by Garrison Investment Group, which assumed control of the ship earlier this year. Delaware North is replacing Hostmark Hospitality Group, which was named by the previous owner, Save the Queen LLC, to run the ship. Garrison’s Andy Kwon said the company is reviewing potential management companies, but declined to confirm whether Delaware North was selected because “it’s a sensitive subject.”

According to several sources, Delaware North is set to manage the ship beginning September 14 and an announcement is expected this week. A company spokesperson said they are waiting for final approval before announcing the new partnership. Hostmark General Manager Jay Primavera is said to have sent an email to the businesses that operate aboard the Queen, which confirms the management change and states Uwe Roggenthien will serve as the new GM.

Delaware North generates $2 billion in annual revenue and is one of the largest privately owned companies, employing roughly 50,000 people. Headquartered in Buffalo, the global firm will celebrate its 95th anniversary next year and boasts experience in hospitality, travel, food service, parks and resorts, gaming and entertainment, and professional sports teams and venues. The firm manages the Kennedy Space Center Visitor Complex and also runs Yosemite National Park, a $100 million operation that includes restaurants, lodging and all guest services.

Delaware North’s international presence includes the United Kingdom, New Zealand and Australia, where it recently acquired five resorts.

A more detailed story will appear in the Aug. 18 issue of the Business Journal.

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